FAQ (Frequently Asked Questions)
Shipping
Are products shipped from warehouses located in Australia?
Yes, all our products are warehoused and shipped in Australia.
How much is shipping?
For the vast majority of trade quotes, shipping cost will be a flat $50*.
For online purchases, shipping cost* is calculated at checkout.
*For some very remote areas, additional shipping charges may apply. If this happens, we’ll contact you first to arrange the additional shipping cost before finalising your order. If the updated shipping cost doesn’t work for you, we’re happy to provide a full refund.
How long will shipping take?
Your package will generally leave our warehouse 1-2 business days after your order is placed.
Do you ship anywhere in Australia?
Yes, we ship hand dryers across Australia.
Do you ship to PO Boxes?
No.
What happens if I'm not at home when my package arrives?
If you tick 'I would like my package left in a secure place if someone is not there to accept it' when you place your order, then the courier will put your package in a secure spot. Otherwise, you will get a note letting you know exactly how to organise a re-delivery or collection.
Do you use express couriers?
Yes. We use reliable courier services to get your hand dryer order delivered safely and efficiently.
Are the couriers safe?
Absolutely. They are secure and fast, and we pack our products carefully to help ensure they arrive in good condition.
Do you ship outside Australia?
Only for commercial size bulk orders. Please contact us.
Ordering
Do you have warranty?
Yes. Our hand dryers come with warranty coverage. Warranty periods may vary depending on the product, so please check the individual product page for details.
What happens after I pay for the order?
We will send you a confirmation email with your name, address and details of your order.
What if I want to contact you about my order?
Please use the Contact Us page. Our customer service team will contact you back.
Do I need to register to purchase a product?
No. You can buy as a guest.
Can I cancel or change my order?
No. Once your order is made, we can't make any changes to it.
Installation
Can I install a hand dryer myself?
Hand dryers must be installed by a licensed electrician in accordance with the manufacturer’s instructions and Australian electrical regulations.
Who is responsible for the installation?
Installation is your responsibility and must be completed safely, correctly, and according to all applicable regulations. A licensed electrician should always be used for electrical installation.
Payments
What payment types do you take?
For trade quotes we accept EFT transfers.
For online orders we accept Visa, MasterCard, PayPal, ZipPay and AfterPay.
Do you store my credit card number?
No. It is sent to your bank over a secure encrypted internet connection, which is level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant.
Is it safe to pay online?
Extremely safe. All our pages are encrypted.
How do I use a discount code?
You enter it when you pay at the end.
My Account
How do I change details on my account?
You can go into the My Account area.
I am having problems using your site, what should I do?
Please go to the Contact Us page and let us know how we can help.